Start with your order details
Open the order in the account you used at checkout. You can check its progress, review the seller's details and see the support options available for that purchase.
Before you order
Check the selected bag size, number of bags and total weight. A 2 × 500 g pack contains two smaller bags; a 1 kg option is one larger bag. Serving accessories shown in photographs are not included.
Something arrived damaged or different?
Keep the packaging and take clear photographs of the product, label and any damage. Contact the seller through the order details with the order number and a short description of the problem.
Looking for preparation advice?
Our first-mate guide explains the gourd, bombilla and water temperature, plus ways to brew with an infuser or French press.